After discovering duplication of efforts among teams, which approach should the designer propose to create alignment?

The most effective approach to propose for creating alignment after discovering duplication of efforts among teams is the service blueprint workshop. This method is particularly useful because it helps to visualize the entire service process from the customer’s perspective as well as the internal team processes, facilitating a clear understanding of roles, responsibilities, and interactions.

By mapping out both the front-stage (customer interactions) and back-stage (internal processes) activities, teams can identify areas of overlap and collaboration opportunities, allowing for a more streamlined approach to services. This holistic view fosters communication between teams, highlighting where duplication occurs and allowing for discussion on best practices to eliminate redundancies.

In comparison, a design sprint focuses on rapidly prototyping solutions and validating ideas, which might not directly address alignment issues among teams. Similarly, a journey mapping workshop, while beneficial for understanding customer interactions and experiences, does not necessarily delve deep into the internal processes that contribute to duplicated efforts in the same way that a service blueprint does. Therefore, utilizing a service blueprint workshop stands out as the most comprehensive approach for fostering alignment in this scenario.