In which phase of the Challenge Scoping process must researchers ask "What is the problem we are solving?"

The correct answer involves the phase where understanding the need is paramount. In this phase, researchers are tasked with deeply investigating the underlying issues and challenges that the organization or stakeholders are facing. Asking "What is the problem we are solving?" is essential to clearly define the problem statement and to ensure that all subsequent efforts in the design process are relevant and aligned with the actual needs of the users or the organization.

By articulating the specific need at this stage, researchers can frame the project in a way that effectively addresses the core issues. This foundational understanding helps to guide the team in creating targeted solutions and avoids potential missteps later in the design process. In essence, this stage sets the direction for the entire project and ultimately influences the success of the design outcomes based on whether the real needs are genuinely addressed.