What does digital transformation primarily change in a business?

Digital transformation primarily changes the way a business operates and delivers value because it involves the integration of digital technology into all areas of a business. This transformation redefines processes, enhances efficiencies, and allows for new ways of providing products and services to customers.

By leveraging technology, businesses can streamline operations, automate tasks, and improve decision-making through data analytics. Ultimately, digital transformation focuses on transforming the core aspects of how a business functions and interacts with its customers, leading to improved customer experiences and more effective service delivery.

While other aspects such as customer interactions and company hierarchy may be influenced by digital transformation, they are not the primary focus. The core objective lies in fundamentally changing the business's operational model to make it more agile, responsive, and capable of creating value in a digital-centric world.