What is a 'use case' in the context of Salesforce strategy design?

In the context of Salesforce strategy design, a 'use case' is essential for understanding how users will interact with the Salesforce system. Specifically, it refers to a specific scenario that articulates the particular way in which users engage with the platform to accomplish a defined objective. This includes detailing the user journey, the actions taken within Salesforce, and the expected outcomes. Use cases serve as a valuable tool for designers and stakeholders to ensure that the system meets user needs and aligns with business goals.

The richness of use cases lies in their ability to capture both functional and non-functional requirements of the system. They help in identifying the various features that need to be built, as well as how real users will navigate and use those features to address their unique challenges.

Other options could involve related concepts, yet they do not adequately define 'use case'. For instance, a list of system requirements focuses on what the system must be able to do but does not capture the interactive aspect of how users will employ those features. A marketing strategy pertains to promoting products or services, which is not a user interaction context within Salesforce. A training program outline shows how users would be educated about the system but does not describe the practical scenarios in which they would use it. All of this highlights why