What method should a strategy designer use to help stakeholders decide which customer satisfaction ideas to pursue?

A priority matrix is an effective method for helping stakeholders decide which customer satisfaction ideas to pursue because it allows for a structured evaluation of multiple options based on specific criteria, such as feasibility and impact. This tool visually categorizes ideas into different quadrants based on their importance and urgency, enabling teams to quickly identify which initiatives are worth investing time and resources into. By plotting ideas on the matrix, stakeholders can facilitate discussions around trade-offs and prioritization, leading to more informed decision-making.

Using this method encourages collaborative input and can result in a consensus among stakeholders, making it easier to align on customer satisfaction strategies that are both actionable and impactful. The clarity provided by a priority matrix also helps ensure that all voices are heard, fostering a more comprehensive evaluation of options based on their merits rather than personal preferences. This structured approach ultimately leads to a more strategic allocation of resources towards initiatives that are likely to enhance customer satisfaction effectively.