What type of metrics can be classified as leading indicators in Salesforce?

Leading indicators are metrics that provide insight into future performance based on current activities or behaviors. In the context of Salesforce, these indicators are crucial for forecasting potential outcomes and understanding how current strategies may impact future sales or customer engagement. For instance, metrics such as the number of leads generated, frequency of customer interactions, or progress through a sales pipeline can signal how likely a company is to achieve its revenue targets.

These indicators help organizations proactively adjust their strategies to drive better results, making them essential for planning and decision-making. The metrics serve as a predictive tool that allows teams to monitor their current performance and make necessary adjustments before it's too late to impact the end results.

In contrast, metrics that report past performance focus on historical data and do not indicate future trends. Similarly, metrics centered on operational efficiency or employee satisfaction provide valuable insights but do not inherently predict future sales or customer interactions. Therefore, option B is clearly the most appropriate choice for classifying leading indicators in Salesforce.