Which methodology should be used to resolve conflicting requirements proposed by different business units?

Using a prioritization matrix is an effective methodology for resolving conflicting requirements proposed by different business units. This approach allows stakeholders to systematically evaluate and prioritize various requirements based on defined criteria, such as impact, urgency, and alignment with overall business goals.

A prioritization matrix provides a visual representation that can help in making objective decisions regarding which requirements should take precedence. By assessing factors such as the potential benefits, costs, and resource availability, teams can facilitate discussions that lead to consensus on the most critical requirements that align with strategic objectives. This structured decision-making process minimizes the chances of bias and ensures that all perspectives are considered fairly.

While journey mapping is useful for understanding and visualizing customer experiences, and SWOT analysis helps evaluate strengths, weaknesses, opportunities, and threats, they are not specifically designed for addressing internal conflicts between requirements. The prioritization matrix focuses directly on the challenge presented, making it the most suitable choice for resolving such conflicts.