Which option reflects the format of the design challenge statement?

The correct choice effectively captures the essence of a design challenge statement by framing it in a way that emphasizes exploration and innovation. It uses the phrase "How might we," which signifies a focus on problem-solving and lively brainstorming, making it clear that this is an inquiry meant to spark ideas. This phrasing invites collaboration and suggests a willingness to explore a variety of potential solutions to enhance customer experience.

Additionally, the statement addresses a specific goal: saving existing customers time by anticipating their needs and providing relevant information. This focus on preemptive action highlights the importance of understanding user needs and enhancing service efficiency. Such clarity in defining the challenge helps guide the design process and encourages a solutions-oriented mindset among teams.

In contrast, the other options either state a user need or describe a business goal without fostering the same level of exploration or openness to innovative solutions. They are more prescriptive and less focused on the collaborative, creative approach that design challenges thrive on. The phrasing in the other choices does not inspire exploration in the same way, missing that crucial aspect of a design challenge statement.