Why are user acceptance testing (UAT) sessions critical in Salesforce projects?

User acceptance testing (UAT) sessions are critical in Salesforce projects primarily because they validate business requirements and user expectations. During these sessions, end-users test the system to ensure it meets their needs and aligns with the original specifications of the project. UAT serves as the final step before the solution goes live, allowing stakeholders to confirm that the functionality developed matches their requirements and that the system is usable in real-world scenarios.

This process helps identify any gaps or issues that may not have been apparent during earlier testing phases, such as unit or system testing. By involving end-users in this process, the project team can gather valuable feedback, make necessary adjustments, and ultimately enhance user satisfaction with the final product. Ensuring that the solution meets user expectations is key to the overall success and adoption of the system within the organization.